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You may return any products within seven days, beginning the day after you receive delivery of your order and be refunded in full including the cost of sending the item to you.
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day you sent your notice of cancellation.
This will not apply to perishable products such as food items unless they arrive faulty or are not the ordered item, audio or video recordings which you have unsealed or any goods made to your specification or personalised at your request.
All items must be returned to us immediately in the same condition in which you received them, along with the original packaging and the correct invoice.
You will be responsible for the cost and risk of returning the item to us. We recommend you send the item back recorded delivery as we do not accept responsibility for parcels lost in transit.
Products returned by you because of a defect will at our discretion be replaced free of charge or refunded in full, including a refund of the specific delivery charges for sending the item to you and the cost incurred by you in returning the item to us. Obviously this does not apply to products which you have damaged or which have become damaged due to you using it contrary to any warnings or instructions for use, or for a purpose for which it was not intended. When you return a product to us we will examine the returned product and will notify you of your replacement or refund via email within a reasonable period of time. We will process any refund as soon a possible, and in any case, within 30 days of our email to you confirming your entitlement to a refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Where we by mistake send you any products which you did not order, please let us know as soon as possible and return them to us (at our cost). We will obviously refund the price of the product to you as well as any delivery costs specifically charged for such products.
If you are returning items to us please let us know by emailing info@themutznutz.com within 7 days after receiving the products.